Taxi Service Quality And Satisfaction Among Commuters In The Accra Metropolitan Area


Air terminal Wor k/h om e Visit companions and family members Social/amusement Christmas Shopping Clinical Other Absolute 30 56 30 10 2 8 5 31 197 15.2 28.4 15.2 5.1 1.0 4.1 2.5 15.7 100 Clients’ impression of Taxi administration quality as far as the effects, the most noteworthy rating was with ‘taxi looks present day’ (Mean = 3.54) with 64.1% of respondents in arrangement. This was trailed by the visual allure of the taxi (3.52) which 60.9% consented to. However the vehicles apparently was more engaging than the presence of the drivers (Mean = 3.41). Table 2. Taxi administration quality Aspects N % in understanding Mean sexually transmitted disease. Deviation Effects (M = 3.49) taxi transfer from gatwick to heathrowTaxi looks current 198 64.1 3.5404 .95369 Taxi is outwardly engaging 197 60.9 3.5178 .92358 Cabbie seems perfect 196 52.1 3.4082 .94285 Unwavering quality (M = 3.38) When driver vows to get you a specific time, he does 198 45.5 3.2525 .99586 Driver fulfills your solicitations whenever 198 47.0 3.2677 1.00459 Driver first drives securely 195 68.2 3.7026 .81465 Taxi doesn’t stalls on street 198 48.5 3.3081 1.10882 Responsiveness (M = 3.40)


Leave a Reply

Your email address will not be published. Required fields are marked *